Payment Policy
At FitDNA Nutrition, we ensure that all transactions on our website are safe, secure, and transparent. Please read our Payment Policy carefully before placing an order.
1. Accepted Payment Methods
We accept the following payment options on our website:
- Credit Cards (Visa, MasterCard, RuPay)
- Debit Cards
- Net Banking
- UPI (Google Pay, PhonePe, Paytm, BHIM, etc.)
- Wallets (where applicable)
All payments are processed through secure and trusted payment gateway providers.
2. Payment Security
- We use SSL-encrypted and PCI-DSS compliant payment gateways
- Your card and payment details are never stored on our servers
- FitDNA Nutrition does not have access to your confidential payment information
Your payment safety is our highest priority.
3. Order Confirmation
- An order is considered confirmed only after successful payment
- You will receive an order confirmation email/SMS once the payment is completed
- If payment fails, the order will not be processed
4. Failed or Pending Transactions
- In case of a failed transaction, the deducted amount (if any) will be automatically refunded by your bank or payment provider within 5–7 business days
- If your payment status shows pending, please wait before retrying to avoid double charges
5. Pricing & Taxes
- All product prices are listed in Indian Rupees (INR)
- Prices are inclusive of applicable taxes, unless stated otherwise
- FitDNA Nutrition reserves the right to change prices at any time without prior notice.
6. Refunds (Payment Related)
- Approved refunds will be processed to the original payment method only
- Refund timelines depend on the payment mode and bank processing times
- Cash refunds are not supported
7. Payment Disputes
In case of any payment-related issues, discrepancies, or unauthorized transactions, please contact us immediately:
Email: contact@palegreen-caterpillar-904156.hostingersite.com
8. Changes to Payment Policy
FitDNA Nutrition reserves the right to update or modify this Payment Policy at any time. Changes will be effective immediately upon posting on the website.
9. Contact Us
For any questions regarding payments, feel free to contact us:
FitDNA Nutrition
📧 Email: contact@palegreen-caterpillar-904156.hostingersite.com
📞 Phone: +91 80065 09990
🕒 Support Hours: Monday – Saturday (11:00 AM – 6:00 PM)