Refund & Returns Policy

At FitDNA Nutrition, we are committed to providing high-quality and authentic nutritional supplements. Due to the nature of health and wellness products, we follow a strict but fair Refund & Returns Policy. Please read the policy carefully before making a purchase.

1. Returns Eligibility

Returns or replacements are accepted only under the following conditions:

The product is damaged during delivery
The product is defective or incorrect
The product received is expired
The product seal is broken or tampered at the time of delivery

🚫 Returns will NOT be accepted if:

The product has been opened, used, or consumed
The seal is broken after delivery
The return request is due to change of mind, taste preference, or incorrect order placed by the customer
The product is damaged due to improper use or storage

2. Return Request Timeline

You must raise a return or replacement request within 48 hours of delivery
Requests made after this period will not be considered

3. Return & Replacement Process

Contact our support team via email or phone
Share clear images or videos showing the issue
Our team will review the request within 2–3 business days
If approved, a replacement or refund will be initiated

4. Refund Policy

Once the returned product is received and inspected, refunds will be processed
Refunds will be initiated within 5–7 business days
The refund amount will be credited to the original payment method only

Payment gateway charges (if any) are non-refundable

5. Replacement Policy

Eligible products will be replaced free of cost
Replacement delivery timelines may vary depending on location and availability

6. Order Cancellation

Orders can be cancelled only before dispatch
Once the order is shipped, cancellation requests will not be accepted

7. Important Notes

FitDNA Nutrition reserves the right to approve or reject any return or refund request
All decisions taken by FitDNA Nutrition will be final and binding
This policy is subject to change without prior notice

8. Contact Information

For any refund, return, or cancellation-related queries, contact us at:

9. Contact Us

For any questions regarding payments, feel free to contact us:

FitDNA Nutrition
📧 Email: contact@fitdnanutrtion.com
📞 Phone: +91 80065 09990
🕒 Support Hours: Monday – Saturday (11:00 AM – 6:00 PM)